Change of Mind Returns
Change of Mind Returns are accepted at our discretion and must meet the below criteria:
- Returned within 14 days of receiving delivery of the item.
- A proof of purchase has been provided.
- Returned in original packaging, unopened with all included accessories in as new condition suitable for resale.
- We have been notified via email to email@example.com prior to any return being processed.
Returns must be inside of a new shipping box (return shipping label not to be attached directly to the product(s) box).
If your return doesn’t meet the above criteria, we reserve the right to not issue a refund or exchange.
Faulty Goods Returns
In an instance where you believe a product to be faulty, prior to the item being sent back, a proof of purchase must sent via email to firstname.lastname@example.org outlining the issue, in orderto be provided to receive a refund, replacement, or repair.
Proof of purchase is recognized as your original receipt or invoice from the point of purchase.
All faulty item returns will be assessed to determine if there is a manufacturing fault. If the fault is determined to be caused through misuse, negligence, or failure to follow manufacturers recommendations we reserve the right to not offer a refund, exchange, or repair.
Return Shipping Charges
Any shipping charges incurred relating to change of mind purchases may be subject to deduction from the total refund amount.
For items deemed to be faulty, will be eligible to have shipping charges covered by us.
Shipping charges for Items that have been determined to be caused by misuse, neglect, or failure to follow manufacturers recommendations will be at the consumer’s expense.